Installation
We build it, bring it, and set it up in your house.
You are buying a working system, not a box. Everything below is included in the installation fee for every package — there is no version of this where we hand you a NAS and wish you luck.
What happens
- 1
A survey call, before anything is ordered
We go through what you've got and where it lives — how many phones, which computers, what's already on an external drive in a drawer. That call decides the drive sizes, so nothing is bought until we both know what's needed. If it turns out you don't need us, we'll say so.
- 2
Your system is built and tested first
The enclosure and drives are assembled, configured, and run through a burn-in before they come anywhere near your house. Drives fail early or they fail late; the early ones fail on our bench rather than in your living room.
- 3
We come to you and install it
One visit, usually two to four hours. We find it a home with sensible airflow, connect it to your network, and set up the storage properly — redundancy configured, pools laid out, nothing left on defaults that would embarrass us in a year.
- 4
Every device in the house is connected
Phones, tablets, laptops, the TV. Photo sync switched on and verified, automatic backups running on each computer, secure remote access set up so it all still works from a hotel. We don't leave a device for you to figure out later.
- 5
Handover, in plain language
We sit down with whoever runs the household and show you how it works: where your photos are, how to add someone, what the app looks like when something needs attention. You'll never be asked to open a terminal or learn what RAID means.
What it costs
Installation is quoted as its own line, separate from the hardware, on purpose. You should be able to see exactly what you’re paying for the expertise and decide whether it’s worth it — that’s the real question, and we’d rather be judged on it than hide it inside a blended figure.
Personal Cloud Essential
$599
Installation and setup
2-bay system, protected against a drive failing.
Personal Cloud Family
$799
Installation and setup
4-bay system, protected against two drives failing.
Personal Cloud Archive
$999
Installation and setup
6-bay system, protected against two drives failing.
A larger system takes longer to build, configure and hand over, which is the only reason the figure moves. Hardware and drives are priced separately — see pricing.
Where we install
Utah County, Utah27 ZIP codes
Installation is a person driving to your house, so the honest answer to most of the country is “not yet”. If you’re outside the area you can still take the audit and keep the report — the sizing and the arithmetic are yours whether or not we ever meet — and if you tell us where you are, you’ll be first to know when we get there.
What installation doesn’t do
It doesn't make your system a backup
Redundancy protects against a drive failing. It does nothing about fire, theft, flood, or deleting the wrong folder — all of which happen to real households. Setting up a second copy somewhere else is part of the installation, not an extra, because a system with one copy of your photographs is not finished.
It doesn't stop drives wearing out
Drives are consumable. Yours will need replacing eventually, and that's a cost that arrives every five to eight years rather than never. We'd rather you budgeted for it than were surprised by it.
It doesn't replace your streaming subscriptions
Nobody can hand you a streaming catalogue, and we're not going to imply otherwise. What we set up is the home for the things you already own — and those don't vanish when a licensing deal expires.
After we leave
The system is yours outright and keeps working whether or not you keep a service plan. What a plan buys is everything that happens quietly in the background afterwards.
We watch it so you don't have to
Drive health, temperature, backup completion, free space. If a drive starts reporting errors we know before you do, and you hear from a person rather than from a blinking light.
Updates, applied carefully
Software updates are tested and rolled out rather than pushed the moment they exist. A home server that reboots itself into a broken state at 3am is worse than one that updates a fortnight later.
Drives get replaced
Hard drives are consumable parts, good for roughly five to eight years of continuous running. Redundancy makes a failure an inconvenience instead of a loss — we source the replacement, fit it, and let the pool rebuild.
Someone answers the phone
Support is a person who can see your system's health and knows how it was set up, because they or a colleague set it up. There is no tier one.